UGNA Backend Prototype
System Settings
Simple business settings by default; advanced controls only where required.
Business & Finance
Financial Year
01 Apr 2026 – 31 Mar 2027
Invoice Approval Required
Final invoice only after authorized approval
Default GST
Service-wise tax settings override default
Recurring Billing
Create draft, never auto-issue final invoice
CRM & Operations
Duplicate Lead Check
Mobile / email / customer master
Case Review Workflow
Service template controls mandatory review
SLA Escalation
User → Manager → Admin
Auto Customer Review Reminder
After service completion
Services & Workflow
Pricing, steps, documents, SLA, billing, commission and reminder rules.
Communication & Integrations
Email, WhatsApp, telephony, accounting, payment gateway and API.
Security & System
Sessions, audit, backup status, scheduler, version and system health.