UGNA Backend Prototype
Service Cases
Manage service delivery, workflow stages, SLA, review and completion.
Open Cases
246
Across all services
At Risk
18
SLA remaining < 30%
Overdue
11
Needs manager action
Review Pending
29
9 due today
| Case | Service | Current Stage | Health | Owner | TAT | Value |
|---|---|---|---|---|---|---|
| CASE-261045ABC Traders | Business Loan | Bank Query | At Risk | Amit Singh | 25/30 days | ₹35K |
| CASE-261044Nirmal Foods | GST Return | Review | On Track | Neha Jain | 3/5 days | ₹8.5K |
| CASE-261039Sharma Tools | Documentation | Preparation | Overdue | Rohit Kumar | 9/7 days | ₹18K |
| CASE-261031Veda Retail | Consulting | Analysis | On Track | Priya S. | 6/15 days | ₹50K |
| CASE-261012Rana Motors | Working Capital | Docs Pending | Waiting | Amit Singh | Customer wait | ₹42K |